Returns and Refunds

Life Science Publishers Australia’s returns and refund policy is as follows:

  • All items can be returned up to 30 days after the purchase date for 100% refund; with the following conditions:
    1. The returned product is in sellable condition. Sellable condition will be determined by Life Science Publishers upon examination of the returned goods.
    2. Returned postage will be paid by the customer. The customer will not be reimbursed for return postage unless it can be determined that the product was initially received in a damaged condition by the customer. Damaged products will be subject to review, with Life Science Publishers Australia having final determination if the return shipment warrants reimbursement for return shipping charges accrued by the customer.
  • All items returned after 30 days but before 90 days of the purchase date will be subject to a 15% restocking fee which will be deducted from the final refund amount (85% of the purchase price). For a refund to be issued, the following conditions apply:
    1. The returned product is in sellable condition. Sellable condition will be determined by Life Science Publishers upon examination of the returned goods.
    2. Returned postage will be paid by the customer.
  • Items are not subject to refund or return after 90 days of the purchase date.
  • No items sold by Life Science Publishers Australia are covered by warranty.
  • To inquire about a return or refund, or to begin a return claim, please contact LSP Australia via phone or email and include your full order number, order date, and a detail list of items you wish to return and reasons for returning.

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